Support Center

How Can We Help You?

We're here 24/7. Select a topic below or reach out to us directly.

📧
Email Support
For technical issues, account management, or feedback — reach our team directly.
info@idakimi.com
🍎
Subscription & Billing
Subscription cancellations, refund requests, and billing issues are managed by Apple.
Apple Support →
📱
In-App Support
Go to App → Settings → Support to submit a support request directly from within the app.
App Store →
⚡
Average Response Time: 24–48 Hours Faster responses during weekdays 09:00–18:00 (UTC+3). During peak periods, up to 3 business days.
System Status — All Systems Operational
AI Analysis Engine
✓ Online
Subscription Management (RevenueCat)
✓ Online
Apple Sign In
✓ Online
iOS Application
✓ v1.0 Live

💬 Frequently Asked Questions

General
Does LeaseGuard AI provide actual legal advice? ▼
No. LeaseGuard AI is an AI-powered informational tool and does not provide legal counsel. The app delivers legal information — not formal legal advice. This means its output cannot replace the services of a licensed attorney. We strongly recommend consulting a qualified lawyer before making important legal decisions.
Which countries' rental laws are supported? ▼
Currently supported legal systems:
  • 🇹🇷 Turkey — Turkish Code of Obligations (TBK No. 6098)
  • 🇩🇪 Germany — BGB §§ 535–580a Mietrecht
  • 🇬🇧 United Kingdom — Housing Act 1988
  • 🇺🇸 United States — California & Federal Tenant Rights
To suggest a new jurisdiction, email us at info@idakimi.com.
Is it safe to upload my lease agreement? ▼
Yes. Your document is transmitted using TLS 1.3 encryption and is not retained on our servers after analysis is complete. Damage photos and chat history are stored only on your device (SwiftData) and are never uploaded to any server. For full details, read our Privacy Policy.
Subscription & Payment
How do I cancel my Premium subscription? ▼
Follow these steps on your iPhone:
  • Settings → Apple ID → Subscriptions
  • Select "LeaseGuard AI"
  • Tap "Cancel Subscription"
Cancellation takes effect at the end of the current billing period. You retain Premium access until then.
I paid but Premium is still not active. What should I do? ▼
Try the following steps first:
  • Close and reopen the app
  • Check your internet connection
  • Go to Settings → Subscription → "Restore Purchases"
If the problem persists, email info@idakimi.com with your Apple invoice number and we'll resolve it within 48 hours.
Can I get a refund? ▼
Refund requests are governed by Apple's refund policy. To request a refund, visit reportaproblem.apple.com or contact Apple Billing Support.
Technical Issues
Analysis is not working or I'm getting an error. What should I do? ▼
Try these steps in order:
  • Make sure you have a strong internet connection (Wi-Fi preferred)
  • Fully close and reopen the app
  • Restart your device
  • Check the App Store to ensure you have the latest version installed
  • Make sure the lease text is at least 200 characters long
If the issue persists, send a screenshot of the error message to info@idakimi.com.
Camera access is not working. ▼
Go to iPhone Settings → LeaseGuard AI and make sure Camera and Photos permissions are set to "Allowed". Then relaunch the app. If the problem continues, try deleting and reinstalling the app to reset permissions.
How do I delete my data? ▼
  • To clear all records: Settings → "Clear All Records"
  • To delete your account: Settings → "Delete My Account"
  • To submit a data deletion request: Email info@idakimi.com with the subject "Data Deletion Request"
Account deletion is irreversible and permanently removes all local data.
Features
How do I upload a PDF or Word file? ▼
On the Scan tab, tap the "Upload File" button. You can select a PDF or Word (.docx) file from the Files app. Alternatively, copy the lease text and paste it directly into the text field.
How do I share the damage report PDF? ▼
On the Damage Reports screen, long-press on the relevant report or tap the ⋯ menu. Select "Share PDF Report" to share via email, WhatsApp, or any other app on your device.

🔧 Quick Troubleshooting Guide

  1. Update the App App Store → Updates → Is LeaseGuard AI on the latest version?
  2. Check Your Internet Connection An active internet connection is required for AI analysis. Wi-Fi is preferred.
  3. Restart the App Swipe the app off the App Switcher to fully close it, then relaunch.
  4. Restore Purchases Settings → Subscription → "Restore Purchases" — use this if Premium disappears.
  5. Restart Your Device A simple reboot fixes many temporary issues.
  6. Contact Support If the problem persists, email info@idakimi.com with your device model and iOS version.
✉️

Still Need Help?

Send us a detailed email describing your issue. Include your device model, iOS version, and a step-by-step description of what happened — we'll get back to you as soon as possible.

📧 info@idakimi.com

Response time: 24–48 hours  |  Faster on weekdays

🇹🇷 Türkçe Destek

LeaseGuard AI hakkındaki sorularınız ve teknik destek talepleriniz için bu bölümü kullanabilirsiniz.

Sıkça Sorulan Sorular

İletişim

Yukarıdaki SSS sorununuzu çözmediyse, lütfen iletişim formundan veya doğrudan e-posta ile bizimle iletişime geçin:

📧 info@idakimi.com

Yanıt süresi: 24–48 saat  |  Hafta içi 09:00–18:00 (UTC+3) daha hızlı.